- Changeover Clean
- Linen Service
- Guest Arrival Amenity Pack
- Guest Liaison
- Meet and Greet
- Liaison with Letting Agents
- Property Clean and Set-Up
- Vacant Property Refresh
- Mid-booking Linen Change
- Winter and Out-of-Season Services
For holiday rental properties we provide full property management services including cleaning, linen and towels and same-day changeovers.
Changeover Clean
Our standard holiday changeover clean is suitable for properties up to tourist board 5 star standards. For most properties we assign a self employed Property Manager to take care of all changeover tasks, including checking the property on departure; cleaning and servicing the property ready for arrivals; linen services and liaising with incoming guests on arrival.
Linen Service
For properties which require a full linen service we provide our own white linen as part of the Changeover Clean. The advantage of this arrangement for customers is that there are no upfront costs for the purchase of multiple sets of linen and towels, and no on-going costs for replacing spoiled items. This service and quality is approved up to 5 star standards by VisitBritain (the English Tourist Council).
A standard linen set includes the following:
- Duvet cover - king, double, single
- Bottom sheet - king, double, single
- Pillow case - 2 x per person
- Bath towel - 1 x per person
- Hand towel - 1 x per person
- Bathmat - 1 x per bathroom
- Tea towels - 2 x per property
Customers should supply duvets, pillows and pillow protectors and mattress protectors. If required we can source these at competive prices on your behalf using our trade contacts.
Guest Arrival Amenity Pack
Customers who join the tourist board ratings scheme may wish us to supply an arrival ‘amenity pack’ together with a gift for visitors. Our basic pack is pre-approved by VisitBritain and satisfies their requirements for 4 and 5 star properties. Bespoke packs can be supplied if required. Details supplied on request.
Guest Liaison
For customers who subscribe to our Complete Management Service, our Property Managers leave their contact number in the property and act as a 'first responder' if guests call with any property related issues.
Meet and greet
Exclusively available for an additional charge to customers who subscribe to our Complete Management Service.
Liaison with Letting Agents
Where property owners use a letting agent, we will liaise with the agency to ensure smooth handling of all arrivals and departures. Our Property Manager will liaise with staying guests. In this way we offer a complete 'hands-off' service particularly suited to customers who require little or no involvement in the management of their property. If you do not yet use a letting agency, click here for a list of agencies we work with (not exhaustive).
Property Clean and Set Up
For properties newly appointed as holiday lets, or recently converted from other use, we can clean and set up the property at the beginning of a letting period, in preparation for arriving guests.
Vacant property refresh
Holiday changeovers are conducted on departure. Where a property is left vacant for a period of time, we will if instructed visit the property prior to an arrival to check that everything is in order, and to dust and polish where necessary. As directed by the owner, this may be done after an empty period of between 2 weeks – 1 month, depending on the property. We are happy to schedule regular visits to ensure that the property is secure and no internal problems have taken place e.g. burst pipes, and to comply with owner’s insurance requirements during empty periods.
Mid-booking linen change
For bookings of longer than one week where a linen change is required, we will visit the property to remove and replace dirty linen and towels, including making all beds.
Winter and out of season services
During winter and cold weather periods it may be necessary to visit a property prior to a booking to turn on the heating, and/ or to air the property. We can provide this service as and when required.
Where property owners use a letting agent, we will liaise with the agency to ensure smooth handling of all arrivals and departures. Our associate will liaise with staying guests. In this way we offer a complete 'hands-off' service particularly suited to customers who require little or no involvement in the management of their property.
More services available to subscribers of our Property Management Service
To find out more about our property management services throughout Cornwall, Devon, Somerset and Dorset contact Holiday Home Management today.