Holiday Changeover Services

• Changeover Clean
• Linen Service
• Guest Arrival Amenity Pack
• Meet and Greet
• Guest Contact
• Liaison with Letting Agents
• Property Clean and Set-Up
• Vacant Property Refresh
• Mid-booking Linen Change
• Winter and Out-of-Season Services
• Tariffs

Changeover Clean

Our standard holiday changeover clean is suitable for properties up to tourist board 5 star standards. For most properties we assign a self employed associate to take care of all changeover tasks, including checking the property on departure; cleaning and servicing the property ready for arrivals; linen services and meeting and greeting incoming guests on arrival.

Linen Service

For properties which require a full linen service we operate a commercial laundry rental contract. The advantage of this arrangement for customers is that there are no upfront costs for the purchase of multiple sets of linen and towels, and no on-going costs for replacing spoiled items. The service and quality is approved up to 5 star standards by VisitBritain (the English Tourist Council).

A standard linen set includes the following:

• Duvet cover - king, double, single
• Bottom sheet - king, double, single
• Pillow case - 2 x per person
• Bath towel - 1 x per person
• Hand towel - 1 x per person
• Bathmat - 1 x per bathroom
• Tea towels - 2 x per property

In addition, customer should supply duvets, pillows and pillow protectors and mattress protectors.

Guest Arrival Amenity Pack

Customers who join the tourist board ratings scheme may wish us to supply an arrival ‘amenity pack’ together with a gift for visitors. Three different options are available in most locations based on a ‘bronze’, ‘silver’ or ‘gold’ pack. Details supplied on request.

Meet and greet

Our standard changeover Service includes a provision for arrival duties on the part of the associate where this is required, for instance with 5 star rated properties. Meet and greet includes welcoming arriving guests into the property and key handover.

Guest Contact

Our associates leave their contact number in the property and act as a 'first responder' if guests call with any property related issues. Associates act as a property manager, someone who will become familiar with the nuances of a property and will be of assistance to guests with any questions.

Liaison with Letting Agents

Where property owners use a letting agent, we will liaise with the agency to ensure smooth handling of all arrivals and departures. Our associate will liaise with staying guests. In this way we offer a complete 'hands-off' service particularly suited to customers who require little or no involvement in the management of their property.

Property Clean and Set Up

For properties newly appointed as holiday lets, or recently converted from other use, we can clean and set up the property at the beginning of a letting period, in preparation for arriving guests.

Vacant property refresh

Holiday changeovers are conducted on departure. Where a property is left vacant for a period of time, we will visit the property prior to an arrival to check that everything is in order, and to dust and polish where necessary. As directed by the owner, this may be done after an empty period of between 2 weeks – 1 month, depending on the property. We are happy to schedule regular visits to ensure that the property is secure and no internal problems have taken place e.g. burst pipes, and to comply with owner’s insurance requirements during empty periods.

Mid-booking linen change

For bookings of longer than one week where a linen change is required, we will visit the property to remove and replace dirty linen and towels, including making all beds.

Winter and out of season services

During winter and cold weather periods it may be necessary to visit a property prior to a booking to turn on the heating, and/ or to air the property. We can provide this service as and when required.

Where property owners use a letting agent, we will liaise with the agency to ensure smooth handling of all arrivals and departures. Our associate will liaise with staying guests. In this way we offer a complete 'hands-off' service particularly suited to customers who require little or no involvement in the management of their property.

Changeover Services - Tarrifs.

All prices are inclusive of VAT at 17.5%
All services available to customers who subscribe to our Keyholding Service.

We are now offering a free quotation for our Changeover Service fees, just complete our short online form to recieve the quotation.

Confirmation of changeover service fee charges is subject to a property visit. Please complete our free site survey request to book a free property visit or call 01803 520040 for more information.

Linen service includes the laundering of all bath mats and 2 x tea towels per property.

All prices: Inclusive of VAT. May be subject to change. Correct as at April 2008.

Click here to view some example changeover prices or click here for our free changeover fee calculator.

A full list of click here for our full list of our tariffs.

More services available to subscribers of our keyholder service.

To find out more about our property management services throughout Devon and Cornwall, contact Holiday Home Management today.