For Holiday Rentals, under our standard service level agreement our Property Managers will initially respond to calls from staying guests. Minor issues will be addressed immediately if appropriate. if a call needs to be ‘escalated’ we provide a comprehensive reactive maintenance service, including out of hours callouts. We offer a swift response and suitable resolution to most property maintenance issues across the region 365 days a year, including weekends and Bank Holidays.
Our reactive maintenance service includes:
- Initial call handling
- Response/ callout
- Troubleshooting
- Owner Liaison
- Guest Liaison
- Resolution & follow up
We also offer planned maintenance services across our property portfolio. We provide property surveys, ‘Winter Care’ maintenance packages and routine preventative maintenance services. Please click on the links below for more details on our range of property maintenance services.
Handyman Services
Qualified Trades
All of our maintenance work carries a 12 month labour guarantee. We also have £2 million public liability cover and all of our operatives and subcontractors are fully pre-vetted, carry their own appropriate insurance and guarantee all of their work.
For only £9 per month incl vat customers have access to all maintenance services, including our reactive maintenance and on-call service, available throughout the year.